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Rage! TELEPHONY SYSTEM FEATURES
· Transfer (consultative & blind)
· Call coverage
· Call hold / retrieve
· Consultation hold
· Music on Hold for IETF standards compliant phones
· Uploadable music file
· 3-way conference
· Call pickup (global and directed call pickup)
· Call park & retrieve
· SIP URI dialing
· CLID (Calling Line Identification)
· CNIP (Calling party Name Identification Presentation)
· CLIP (Call Line Identification Presentation)
· CLIR (Call Line Identification Restriction)
· Per gateway CLIP manipulation
· Call waiting / retrieve
· Do not Disturb (DnD)
· Forward on busy, no answer, do not disturb
· Multiple line appearances
· Multiple calls per line
· Multiple station appearance
· Outbound call blocking
· Click-to-dial (Windows)
· Redial
· Call history (dialed, missed, received)
· Auto off-hook / ring down
· Incoming only
· Configuration of individual Speed Dial softkeys
· Auto-generation of Directory information
· Fax to email
USER SELF-CONTROL
· Every user on the system gets access to a personal Web user portal for self-management and control
· Management of voicemail
· Configuration of unified messaging preferences
· Time based find-me / follow-me
· Flexible configuration of call forwarding
· Personal call history
· Personal phone book, speed dial and presence management
· ACD presence and supervision capabilities
· Individual phone management
· Control of personal conference bridges
SUPERIOR VOICE QUALITY
· Peer-to-peer media routing with quality optimization
· Lower delay and jitter
· Support for any codec supported by the phone
· Codec negotiation directly between phones
USER MANAGEMENT
· Create a user, provision a phone and assign a line in only three clicks – easy!
· Numeric or alpha-numeric User ID
· User PIN management (UI or TUI)
· Aliasing facility (numeric and alpha-numeric aliases)
· Extension and alias uniqueness assurance
· Granular per user permissions
· Call permissions:
o 900 Dialing
o International Dialing
o Long Distance Dialing
o Mobile Dialing
o Local Dialing
o Toll Free Dialing
o Forward Calls External
· System permissions:
o User has voicemail inbox
o User listed in auto-attendant directory
o User can record system prompts
o User has superuser access
o User allowed to change PIN from TUI
· Custom permissions added by the administrator
· Supervisor permission for groups (e.g. Call Center supervisor)
· SIP password management for security
· User groups with group properties
· Per user call forwarding (find me / follow me)
· To local extension, PSTN number, or SIP address
· Scheduled forwarding based on user defined individual schedules
· Parallel or serial ring
· Allows definition of ring time before trying next number
· Allows several forwarding destinations
· Follow-me configuration using user portal
· Extension pool with automatic assignment
· Per user Caller ID (CLID) assignment
· Per user Caller ID blocking
PERFORMANCE
· Unlimited number of simultaneous calls
· Unlimited number of trunk lines
· 54,000 BHCC, 120,000 BHCC redundant(dependant on server platform)
· Up to 10,000 users per dual-server HA system
· Automatic time distribution of re-registrations
HIGH AVAILABILITY
· Optionally fully redundant call control system
· Based on DNS SRV (no cluster required)
· Load balance under normal operating conditions
· Geographic dispersion of redundant systems
· Real-time synchronization of state information
· Reports on load distribution
SECURITY
· All outbound calls authenticated
· DoS attack prevention
· HTTPS secure Web access
· Secure user SIP password management
· TLS based signaling for SIP trunks (requires session border controller)
SYSTEM ADMINISTRATION FEATURES
· Browser based configuration and management
· LDAP integration (OpenLDAP)
· Integration with Microsoft Exchange 2007 for voicemail and Active Directory
· SOAP Web Services interface
· CSV import and export of user and device data
· Integrated backup & restore
· Scheduled backups
· Diagnostics
o Display active registrations
o Display job status
o Status of services
o Snapshot logs for debugging
o Logging (customizable log levels, message log per service)
· Domain Aliasing
· Support for DNS SRV
· Automatic restart after power failure
· Server statistics (integrated graphs and SNMP)
· Login history report (successful and unsuccessful)
CONFERENCE BRIDGE
· Create as many conference bridges as needed
· Participant touch tone control of audio settings
· Conference moderator has web control of conference
· Number of conference participants depends on server hardware
PLUG AND PLAY DEVICE MANAGEMENT
· Plug & play management of phones (see the list of plug & play managed devices)
· Plug & play management of PSTN gateways (see the list of plug & play managed devices)
· Auto-generation of phone / gateway config profiles
· Auto-pickup of profile by the phones / gateways
· Centralized management of all the parameters
· Centralized backup and restore of all configurations
· Auto-generation of lines by assigning users to devices
· Device group management & properties
· Firmware upgrade management
· Auto-discovery of phones and gateways
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VOICEMAIL SUBSYSTEM
· Integrated voicemail system at no extra cost
· Browser based user portal for voicemail management
· Message Waiting Indication (MWI)
· User configurable distribution lists
· Manage Notifications:
o Email notification of new voicemail messages
o Forwarding of message as .wav file
· Manage folders: Folders for message organization
· Manage greetings: Multiple customizable greetings
· Operator escape from anywhere
· Remote voicemail access
· Unlimited number of inboxes
· Up to 60 virtual media server ports per server
· Message store only limited by disk size
· Auto-removal of deleted messages
· Daily report on disk usage sent to admin
PERSONAL AUTO ATTENDANTS
· User configurable personal auto-attendant for every user on the system
Individual zero-out to a personal assistant or receptionist
· Individual selection of language
· Personal greeting
AUTO ATTENDANTS
· Unlimited number of auto-attendants
· Customizable IVR menus
· Dial by extension and name
· Night and holiday service
· Special auto-attendant
· Transfer on invalid response
· Nested auto-attendants (multi-level)
· Fully customizable actions: Operator, Dial by Name, Repeat Prompt, Disconnect Voicemail login, Auto-Attendant, Goto Extension, Deposit Voicemail
· Uploadable custom prompts
· Configurable DTMF handling
HUNT GROUPS
· Unlimited number of hunt groups
· Serial and parallel forking (rings sequentially or at the same time)
· Configurable ring time per attempt
· Enable / disable user call forwarding rules while hunting
· Flexible configuration of destinations if no answer
CALL PARK SERVER
· Unlimited number of park orbits
· Visual indication per phone of park orbit state using the presence server
· Music on park
· Configurable call retrieve code
· Configurable call retrieve timeout
· Automatic park timeout
· Configurable park escape key
· Allow multiple calls on one orbit
CALL CENTER SERVER (ACD)
· Supports several ACD servers, optional on separate server hardware
· Several (unlimited) queues per server
· Several lines per queue
· Support trunk lines (many calls per line) or single call per line
· Dedicated overflow to queues, hunt group, extension or voicemail
· Configurable call routing scheme per queue:
o Ring All
o Circular
o Linear
o Longest idle
· Agent barge in (early termination of welcome message
(if agent becomes avail.)
· Agent presence monitor using presence server
· Separate welcome and queue audio
· Call termination tone or audio
· Configurable answer mode
· Agent wrap-up time configurable per queue
· Auto sign-out of agents if calls are not answered
· Configurable maximum ring delay
· Configurable maximum queue length
· Configurable maximum wait time until overflow condition
· Unlimited number of agents per queue
· Real-time Statistics:
o Agent statistics
o Call statistics
o Queue statistics
· Supervisor authorization for agent monitoring per group
· ACD historic reports for agents, calls, queues
· All reporting stored in database for post-processing if needed
GROUP PAGING
· Integrated group paging server
· Unlimited number of paging groups
· Supports regular SIP phones using auto-answer
· Supports dedicated in-ceiling devices (SIP)
ANALOG LINES
· Supports any SIP compliant FXS gateway
· FAX support (pass-through)
· Analog cordless phone support
· Plug & play management of FXS gateways from AudioCodes
SIP TRUNKING
· SIP call origination & termination
· Branch office routing
· Internet Calling rules define call routing
· Proxy to proxy interconnect using ACLs
· Least-cost-routing (LCR)
CALL DETAIL RECORDS COLLECTION
· Comprehensive Call Detail Records collection
· All data stored in a database accessible by third party reporting packages
· Display of CDRs in the administration user interface in real-time
· Easy export to Excel of CDR data
· Fully supports redundant call control
· Real-time display of currently active calls in the system
· Individual call history in user portal
SIP IMPLEMENTATION
· RFC 3261 Session Initiation Protocol using both UDP and TCP transports
· Advanced call control using RFCs
· 3515 Refer Method
· 3891 Referred-By header
· 3892 Replaces header
· Provide for consultative and blind transfer and third party call controls
· RFC 3263 Locating SIP Servers - use of DNS SRV records for call routing
control and server redundancy.
· RFC 3581 Symmetric Response Routing (rport)
· RFC 3265 SIP Event Notification - for phone configuration and
· RFC 3842 Voice mail message waiting indication (MWI)
· RFC 3262 Reliable Provisional Responses
· RFC 2833 Out-of-band DTMF tones
· RFC 3264 Offer/Answer model for SDP for Codec Negotiation
· RFC 3327 Path header (pending)
· Early media (SDP in 180/183)
· Delayed SDP (SDP in ACK)
· Re-INVITE: Codec change, hold, off-hold
· Route/Record-Route header fields
· Configurable RTP/RTCP ports
· Configurable SIP ports
· Several newer IETF drafts
· No proprietary add-ons
Note – Some features are dependent upon other SIP components such as Phones and Gateways.
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